Refund policy

RETURNS, REPLACEMENTS & EXCHANGES

General Return Policy

ALL SALES ARE FINAL. We do not offer discretionary returns, refunds, or exchanges for change of mind, incorrect size or color selections, personal fit preferences, accidental orders, or other buyer's-remorse reasons. This applies to standard merchandise, discounts, promotions, and preorders unless a different return offer is expressly stated or applicable law requires otherwise.

Please carefully review sizing, product descriptions, quantity, color, and shipping details before ordering. Our final-sale policy does not eliminate legal rights relating to defective, damaged, incorrect, missing, materially misrepresented, or undelivered merchandise or statutory cancellation and withdrawal rights.

Damaged, Incorrect, Defective, or Missing Items

If your order arrives damaged, defective, incomplete, or materially different from the product ordered, email support@nightmarket.la, preferably within 14 days of delivery, with your order number, a description, and photographs when useful. This suggested reporting period helps us investigate; it does not cut off any longer rights available under law. We may request reasonable additional evidence.

Approved claims may be resolved by sending the correct item, providing a replacement, refunding the affected item, or another remedy appropriate under the circumstances and applicable law. If a physical return is needed due to our or our fulfillment partner's error, NIGHTMARKET will provide the instructions and cover reasonable required return-shipping costs.

Exchanges and Replacements

We do not provide size or style exchanges for preference changes. Where a replacement is appropriate for a defective, incorrect, damaged, or missing product, we will confirm availability and next steps. If the exact replacement is unavailable, a legally appropriate refund or other agreed remedy will be offered.

Order Cancellations

Requests to cancel or change an order may be submitted within 24 hours of purchase. Voluntary requests cannot be guaranteed once production or fulfillment has started. Regardless, customers retain rights to cancel or receive a refund when required by shipping-delay rules or other applicable laws.

Return Instructions and Costs

Do not mail items to our business correspondence address. Since our products may ship from multiple fulfillment facilities, the authorized return destination varies by item. If a return is approved or required by law, our customer service team will provide the applicable return address, any required authorization, and shipping instructions. Unapproved returns may be difficult to identify or process. Any return-shipping charges imposed on the customer will be disclosed and must be lawful.

Refunds

When a refund is approved, we aim to initiate it to the original payment method within 7 business days, or sooner when required by law. Once initiated, your bank or payment provider may require additional time, often 5–10 business days, to post the credit. Any legally required refund will include applicable shipping, handling, tax, or other charges. We will not substitute store credit when a monetary refund is required by law.

International Consumer Rights

Mandatory consumer rights in the destination country prevail over this general final-sale policy. For qualifying sales to consumers in the European Union, European Economic Area, or United Kingdom, statutory withdrawal rights may include a 14-day period after delivery, subject to lawful exclusions and local requirements. Customers may exercise applicable rights by contacting support@nightmarket.la. Additional country-specific disclosures and withdrawal tools may apply.