Shipping policy

  • SHIPPING

    Shipping and Delivery – Availability and Destinations

    NIGHTMARKET ships to destinations made available during checkout. Available services and eligible addresses depend on the destination, product, carrier, and fulfillment partner. If a shipping destination or address type cannot be serviced, an available shipping method may not appear at checkout or we may contact you to resolve the issue before shipment.

    Our products may be processed, manufactured, or shipped by third-party fulfillment partners located in the United States or abroad. Items from the same order may be sent separately, from different locations, and arrive at different times.

    Processing and Delivery Times

    Standard orders generally require approximately 1–3 business days for processing before shipment. Products produced on demand, made to order, or otherwise identified as requiring additional production may have longer lead times, as disclosed on the relevant product page or at checkout.

    For standard orders, our currently published general delivery estimate is approximately 1–5 weeks after processing, depending on the item, destination, shipping origin, and carrier. Estimates are not guaranteed delivery dates. Product-specific shipping representations or dates communicated at checkout or in your order confirmation take precedence over this general estimate.

    Business days exclude weekends and applicable holidays. We provide tracking information when available after your parcel is shipped.

    Preorders

    Preorder products have longer lead times. Our existing general preorder estimate is approximately 5–10 weeks, unless a different timetable is disclosed for the product. We will communicate material changes. Preorders remain subject to legally required shipping-delay notices, cancellation options, and refunds. A preorder designation does not waive those rights.

    Shipping Costs, Taxes, and Duties

    Applicable shipping charges and taxes are displayed at checkout before payment. Any promotional shipping offer is subject to its stated terms. For international shipments, customs duties, import taxes, brokerage fees, or other import charges may apply. Unless expressly identified as prepaid or included at checkout, these charges may be collected by local authorities or the carrier and are the customer's responsibility. We aim to make these potential charges clear before purchase.

    Address Changes and Delivery Issues

    Please verify your address before placing your order. You may request an address or order change within 24 hours of purchase by emailing support@nightmarket.la. We will make reasonable efforts to assist, but changes are not guaranteed after processing begins.

    If a package is delayed, lost, misdelivered, damaged, or marked delivered but cannot be found, contact our team with your order number and tracking details. We may investigate with our fulfillment or carrier partners. Tracking status alone does not automatically settle a credible non-delivery claim. We will provide any refund, replacement, or other remedy required by applicable law or for a failure attributable to NIGHTMARKET. Where a customer-provided address causes a failed delivery, additional reshipping costs may apply to the extent permitted by law.

    If we cannot ship by an applicable promised shipment date, we will offer the delay-consent or cancellation-and-prompt-refund options required by law. Where no shipment timeframe is stated, applicable U.S. law generally requires a reasonable basis to ship within 30 days.